Terms and conditions

Last updated: 24 October 2026

1. Purpose

These terms and conditions govern the tourist transport services offered by Bensalemways in Morocco: airport transfers, city-to-city transfers, excursions, tours and vehicles with driver. Any booking request implies acceptance of these terms.

2. Services

Bensalemways transports its customers in private vehicles (Mercedes Vito, Toyota Land Cruiser Prado) driven by professional drivers. The content of each service (itinerary, duration, what is and is not included) is described on the corresponding package page or in the quote sent to the customer. Optional activities (camel rides, meals, monument tickets, local guides not stated as included) are provided by independent suppliers.

3. Booking and confirmation

Bookings can be made on the website (forms and “Book” button), by WhatsApp, by phone or by email. A booking request is only binding on Bensalemways once confirmed by its team, normally within 24 hours. The customer then receives a booking reference and can follow the status of the request with the ticket and its QR code.

The customer agrees to provide accurate information: name, reachable phone number, date and time, pick-up location, flight number for airport transfers, number of passengers and pieces of luggage, ages of children.

4. Prices

Prices are shown in euros, all taxes included. Unless stated otherwise, private transfers and excursions are charged per vehicle, for 1 to 7 passengers with their luggage. Vehicles with driver and tailor-made tours are quoted on request. The price includes the air-conditioned vehicle, the driver, fuel, tolls and water on board. Meals, monument tickets, optional activities and tips are not included unless stated otherwise.

The price confirmed by Bensalemways at the time of booking is the final price for the service described. Any change requested by the customer (route, times, number of passengers, extra stops) may lead to a price revision, communicated before the service.

5. Payment

No payment is requested online on the website. Payment terms (amount, payment method, any deposit) are specified by Bensalemways when the booking is confirmed.

6. Cancellation and changes

Cancellation by the customer is free of charge up to 24 hours before the pick-up time. Cancellation or change requests are made by WhatsApp, phone or email, quoting the booking reference. In the event of cancellation less than 24 hours before departure or of a no-show, all or part of the price may be due, according to the conditions stated at confirmation.

Should Bensalemways have to cancel a service (force majeure, dangerous weather or road conditions, road closures), another date or another service is offered to the customer; failing that, any amounts paid for that service are refunded.

7. Delays

For airport transfers, Bensalemways tracks the flight given by the customer: waiting due to a flight delay is free of charge. For other pick-ups, the driver waits for the customer at the agreed time; a significant delay by the customer may shorten the service or incur a supplement, communicated to the customer. Bensalemways cannot be held responsible for delays caused by traffic, weather or any external event.

8. Passengers, luggage and children

The number of passengers may not exceed the number of seats in the vehicle. Each passenger may bring one suitcase and one piece of hand luggage; bulky items (surfboard, golf bag, bicycle, pushchair) must be mentioned when booking. Child seats and boosters are provided free of charge on request, stating the children’s ages. Minors travel under the responsibility of an adult.

9. Conduct and safety

Wearing a seat belt is compulsory. Smoking is not allowed in the vehicles. The driver may refuse to carry a passenger whose behaviour endangers safety, or stop the service for the same reason. Damage caused to the vehicle by a passenger is charged to the customer.

10. Liability

Bensalemways takes all necessary measures to perform its services properly. It cannot be held liable in the event of force majeure, fault of the customer or of a third party, or for services provided by independent suppliers (activities, catering, accommodation). Personal belongings remain the responsibility of their owner; items left in a vehicle are kept and returned on request.

11. Complaints

Any complaint may be sent to Bensalemways by email (contact@bensalemways.com) or WhatsApp (+212 6 44 59 32 26), preferably within 7 days of the service, quoting the booking reference. Bensalemways undertakes to reply as soon as possible.

12. Personal data

The information collected when you book is used only to process your booking. How it is used is explained in our privacy policy.

13. Governing law

These terms are governed by Moroccan law. In the event of a dispute, an amicable solution will be sought first; failing that, the competent courts of Marrakech shall have sole jurisdiction.

Any questions? See our frequently asked questions or message us on WhatsApp.

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