Transfers, excursions, prices, cancellation: all our answers. Another question? Chat with us.
Choose a package, enter the date and number of travellers, then tap Book: all you need to give is your name and phone number. For a transfer, you can also fill in the Airport & city-to-city transfers form or message us directly on WhatsApp. Our team confirms your booking within 24 hours.
After your request, you can download your ticket with a QR code. By scanning it (or opening the tracking link), you can see the status of your booking: pending, confirmed or completed. Our team also contacts you on WhatsApp or by phone to confirm the details.
As soon as you know your dates. We also accept last-minute requests depending on availability, but in spring, summer and over the Christmas and New Year holidays it is best to book several days ahead.
Yes. Just give the name and phone number of the lead traveller, so that the driver can reach them on the day.
Yes. Tell us the cities you would like to see, your dates and the number of travellers: we will send you an itinerary and a price within 24 hours. The easiest way is to message us on WhatsApp.
Our private transfers and excursions are priced per vehicle, for 1 to 7 passengers: for example €20 for the Marrakech-Menara airport transfer, €130 for the excursion to Imlil or the Ourika valley. The unit is shown next to each price (“/vehicle” or “/pers.”). A vehicle with driver over several days is quoted on request.
The driver, the air-conditioned vehicle, fuel, tolls and water on board. Not included, unless stated otherwise on the package: meals, monument tickets, optional activities (camel, quad…) and tips.
There is no online payment on the website for now: you send a booking request, then our team confirms the price and payment terms by WhatsApp or phone.
No. The price confirmed by our team is the final price: waiting in case of flight delay and child seats are free of charge. Only the options you choose yourself (activities, meals) are extra.
No, it is never compulsory. In Morocco, tipping the driver or guide is an appreciated custom if you are happy with the service.
In the arrivals hall, with a sign bearing your name. They help you with your luggage and drive you straight to your hotel or riad.
We track your flight using the number you give us: your driver adjusts their arrival time and waits for you, at no extra cost.
Marrakech-Menara, Casablanca Mohammed V, Tangier Ibn Battouta, Fez-Saïss, Rabat-Salé, Essaouira-Mogador and Ouarzazate.
Yes, our transfers are available 24/7, including for very early morning or late evening flights.
Yes: Casablanca → Marrakech, Marrakech → Essaouira, Marrakech → Agadir, Tangier → Chefchaouen, Fez → Chefchaouen… and any route in Morocco on request. Use the “City to city” tab of the transfer form.
Your flight number, arrival date and time, the name of your hotel or riad, and the number of passengers and pieces of luggage. If you are travelling with children, give their ages for the child seats.
Cars cannot enter the narrow streets of the medina. The driver drops you at the nearest accessible point to your riad; many riads send someone to meet you and carry your luggage. Give us the name of the riad and we will take care of the arrangements.
Yes. The vehicle and driver are reserved for your group only: no strangers on board, and the pace adapts to you.
Most leave in the morning, between 7 and 9 am, with pick-up at your hotel or riad. The Agafay desert excursion leaves in the afternoon to enjoy the sunset.
Our drivers know the region well and are happy to share their tips on the way. For some visits a local guide is included (hike in Imlil, Setti Fatma waterfalls): this is stated in the programme of each package.
Photo stops and breaks are made whenever you like. For a completely free programme, choose our private driver for the day: you decide the stops.
No. The hikes in Imlil and the Ourika valley are suitable for anyone in good health; the guide adapts the route to your pace. Bring good shoes.
Good shoes, sun cream, sunglasses and some cash for meals and shopping. In the Atlas and the desert the evenings are cool: bring a jacket, especially in winter.
Air-conditioned Mercedes Vito (up to 7 passengers) for transfers and excursions, and Toyota Land Cruiser Prado 4x4 for desert and Atlas tracks.
Up to 7 passengers, each with one suitcase and one piece of hand luggage. For bulky items (surfboard, golf bag, bicycle, pushchair), let us know when booking.
We provide several vehicles that travel together. Message us to get a price for your group.
French, Arabic and English. Spanish is possible on request.
Yes, child seats and boosters are free on request. Give the children’s ages when booking.
Yes, cancellation is free up to 24 hours before departure. Let us know on WhatsApp or by phone, quoting your booking reference.
Message us on WhatsApp with your booking reference (shown on your ticket). We change your booking subject to availability.
If the weather makes a road dangerous (snow in the Atlas, heavy rain), we offer you another date or another excursion. Your safety comes first.
Spring (March to May) and autumn (September to November) are the most pleasant everywhere. Summer is very hot in Marrakech and the desert, but mild on the coast (Essaouira, Agadir). In winter the days are sunny, but the nights are cold in the Atlas and the desert.
Nationals of many countries, including the UK, the EU, the USA and Canada, do not need a visa for a tourist stay of less than 90 days: a valid passport is enough. Check the requirements for your nationality with the Moroccan consulate before you travel.
The Moroccan dirham (MAD). You get it locally: exchange offices at the airport, banks and cash machines, which are plentiful in the cities. Keep some cash for the souks, small restaurants and tips.
By phone or WhatsApp at +212 6 44 59 32 26, 7 days a week, or by email at contact@bensalemways.com.
Ask our assistant your question: it answers straight away, at any time, and can suggest the ideal package.
Airport or city to city: tell us your route and date, and we will reply quickly on WhatsApp.
